What do I pay to Scubago?
You will pay a deposit to Scubago to secure your booking, the remaining amount will be paid to the Dive center.
If you booked a liveaboard, the payment terms are different, liveaboards are performed by LiveAboard.com please contact Customer Support for more information and remember to specify your booking number in the communication.
How do I pay for my booking?
Once the Dive center has confirmed the availability, you can pay for your booking.
You may confirm your booking by clicking on the "Secure Your Spot" button.
You can access this page by either clicking on the "Confirm Booking" button inside the email notification or clicking on the "Confirm Now" button in your Customer Portal - Bookings:
You will then be directed to the payment page, where you will be prompted to enter the required fields.
Once the payment is processed, you receive a confirmation via email, if you do not see it, check your spam folder first, and contact us if you cannot find it.
When am I charged for the booking?
For fun dives or dive courses, you will pay the requested deposit to Scubago. The remaining amount will be paid to the Dive center on the day of your activity.
If you booked a liveaboard, different conditions apply, please contact Customer Support to check.
Payment does not go through.
Check that you have entered the credit card numbers correctly.
It can happen that a high amount and/or cross-border transactions get flagged by your bank or credit card issuer.
Our advice is to contact your bank or credit card issuer to allow the transaction, informing that you are making a payment to Scubago.com BV, based in the Netherlands.
Once you have contacted your bank or credit card issuer, you can try to complete the payment process again, by clicking on the payment link again, select "other credit card", and enter your credit card information.
If it still does not go through, we would like to ask you to use another credit card.
What payment methods can I use?
We accept different payment methods, you can pay with Visa, MasterCard, and American Express.