1. What happens if the customer cancels a booking?
A customer can cancel any booking request at any time without any penalty.
Once the customer confirms the booking with a deposit, the deposit payment is non-refundable.
If the customer wishes to cancel, they will be encouraged to reschedule the booking instead, by contacting you and arranging a new activity date that works for both parties.
2. What happens if the customer doesn’t show up?
While this does not happen often due to Scubago’s “no-refund” policy, in the rare event that customers do not show for their confirmed (paid) activity, the customer loses the deposit payment as per our Cancelation Policy.
There is nothing further you are required to do or offer as a dive operator.
3. How do I change my Scubago listing?
You can make any changes to your Scubago’s listing including uploading new photos, editing staff info, adding dive products, updating descriptions, and changing prices inside your Partner Center.
If you need any assistance, please contact your Scubago Account Manager or fill out the contact form.
4. How can I contact the customer?
As per Scubago’s Terms and Conditions, you are welcome to share direct contact information such as your email, phone number, Whatsapp number, Website, or social media handles after the customer makes the deposit payment and the booking is confirmed.
Any sharing of contact details before booking confirmation is prohibited.
5. How do I know if the customer has paid the deposit and the booking is confirmed?
You will receive an automated email notification that informs you that the customer has confirmed the booking:
Inside your Partner Center, you will also notice that the booking status is indicated as "Confirmed" for those activities that have been paid for by the customer.
5. How can my dive center rank higher on Scubago?
Please refer to this guide on the steps you can take to rank higher on Scubagos' search results and make your dive center more visible to the audience.